Description

Join our team as a Relief Clinical Support Referral Specialist at Lancaster Family Health Center at Beverly in Salem, OR!

Be part of a healthcare organization that believes in making a difference beyond medical care! We've transformed into a leading community health center in the Pacific Northwest with 40+ clinics across Washington and Oregon. We offer a wide range of services such as medical, dental, pharmacy, orthodontia, nutritional counseling, autism screening, and behavioral health. Our holistic model also extends assistance to shelter, energy, weatherization, HIV and AIDS counseling, home visits, and mobile medical/dental clinics.

Explore our short clips, " WE are Yakima - WE are Family " and " YVFWC - And then we grew ," for a glimpse into our dedication to our communities, health, and families.

Visit our website at www.yvfwc.com to learn more about our organization.

Position Highlights:

• $19.58-$23.98 DOE with the ability to go higher for highly experienced candidates
  

What You'll Do:

• Maintains and updates reports and registries for the Patient Care Health Home (PCHH) team. Reviews registry data and ensures proper compliance with established workflows and procedures.
  
• Completes audits for invasive procedures and in-house labs. Audits other PCHH data and initiatives. Tracks all audits, providing documentation of audits as requested.
  
• Identifies and collects process improvement ideas and communicates them to the appropriate staff.
  
• Completes patient registration, verifying and updating insurance information.
  
• Works with patients and staff to ensure completion of Release of Information (ROI) forms. Sends subpoenas and court orders to the Health Information Management (HIM) department for processing.
  
• Sorts and distributes mail and faxes to the appropriate department or recipient.
  
• Provides Obstetrics (OB) support as needed to include running reports, maintaining the OB log, and providing consent forms and records to the hospital.
  
• Provides chart review support to Physician Assistants (PA) and Nurse Practitioners (NP) as needed. This includes forwarding the chart reviews to physicians and maintaining a chart review log.
  
• Manages, processes and tracks all referrals. Ensures forms needed in the referral process are completed.
  
• Manages various work queues daily to ensure timely processing and completion of referrals.
  
• Responds to all incoming calls, emails and faxes regarding referrals, ensuring proper action is taken and documentation is completed and linked to the referral.
  
• Sets up appointments where applicable and coordinates follow up between referral source and patient.
  
• Assists with patient insurance authorization, working with internal resources as needed.
  
• Performs other duties as assigned.
  

Qualifications:

• High school diploma or General Education Diploma (GED).
  
• Associates Degree or Certificate from an accredited technical school is preferred.
  
• One year's experience working in an office setting, preferably a medical or dental office.
  
• Two years' experience in a medical or dental office is preferred.
  
• Bilingual (English/Spanish) required. Must demonstrate the ability to communicate at level 9.
  
• Ability to prioritize work and handle a variety of tasks simultaneously, with frequent interruptions.
  
• Ability to effectively interact with the public, providers and staff in a professional manner.
  
• Basic proficiency with a variety of computer programs including Electronic Medical Records (EMR), Word and Excel.
  
• Basic knowledge of medical terminology desired.
  

Our Mission Statement

“Together we transform our communities through compassionate, individualized care, eliminating barriers to health and well-being.”

Our mission celebrates inclusivity. We are committed to equal-opportunity employment.